Lost and Stolen Procedure
End-User need to report a lost or stolen device?
Please direct affected users to immediately:
Step 1) Contact NVR IT Help Desk @ 1-877-898-4687; Select Option 1
The IT Help Desk tech will:
A) Open a help desk ticket that will be used to track the issue. The user’s network password will be reset at this time.
B) Direct user to the online Stolen Device form that must be completed
and emailed back to the Help Desk. (Mandatory)
C) Instruct the user to submit a police report along with the Stolen Device form. Given some police stations do not release the actual report immediately, a police report number will be accepted with police station information notated. (Mandatory)
D) Report the theft to Nexcom [Help Desk #, Opt 3] to initiate the tracking
of the device and to deactivate services.
Once all documents are submitted to the Help Desk please allow up to 5 business days for review. Once reviewed, replacements are authorized and coordinated with Nexcom internally, therefore submitting a separate intranet form for a replacement is not required. Once authorized, Nexcom will be instructed to ship a replacement device to the end-user at their respective division office. Please allow 5 business days for shipment.
Inquiries on the status of the device replacement can be submitted to ITPROCUREMENTSERVICES@NVRINC.COM; please include the help desk ticket number for our reference.